TERMS OF SERVICE

Last updated: July 14, 2026

Welcome to Naptails Pet Co. By accessing our website, browsing our store, or placing an order, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or purchasing our products.

1. General

These Terms of Service apply to all visitors, customers, and users of Naptails Pet Co. and our website.

By using our website, you agree to comply with these Terms, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website.

Naptails Pet Co. reserves the right to update or modify these Terms at any time. Changes become effective immediately upon posting. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

2. Products & Product Information

We make every effort to provide accurate product descriptions, images, pricing, and product information.

However, slight variations may occur due to manufacturing updates, supplier changes, lighting, monitor settings, or product customization. Differences in color, dimensions, materials, or design that do not affect product functionality are not considered defects.

3. Pricing

All prices on our website are displayed in U.S. Dollars (USD).

Naptails Pet Co. reserves the right to change prices, promotions, product availability, or discontinue products at any time without prior notice.

The price charged for an order will be the price displayed at checkout at the time the order is placed.

4. Order Cancellation

Orders may be canceled within 12 hours of purchase.

After an order has entered processing, been prepared for shipment, or submitted to a fulfillment partner, cancellation requests may no longer be possible.

Orders purchased through TikTok Shop are also subject to TikTok Shop’s cancellation policies and timelines.

To request a cancellation, contact us as soon as possible:

Email: care@naptails.com

5. Third-Party Fulfillment

Naptails Pet Co. works with trusted third-party suppliers and fulfillment partners to process, package, and ship orders.

Because of this:

• Products may arrive in separate shipments.

• Delivery times are estimates and may vary.

• Tracking information may be provided separately for different items.

• Shipping schedules may be affected by supplier availability, carrier delays, holidays, or destination restrictions.

6. Customer Responsibilities

Customers are responsible for providing accurate and complete shipping and billing information during checkout.

Naptails Pet Co. is not responsible for delays, lost packages, or delivery issues caused by incorrect information provided by the customer.

Requests to update shipping information must be submitted within 12 hours of placing an order.

7. Intellectual Property

All content on the Naptails Pet Co. website, including but not limited to logos, branding, images, graphics, product descriptions, text, designs, and website materials, is owned by Naptails Pet Co. or its content providers.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

8. Acceptable Use

By using our website, you agree not to:

• Use our website for unlawful purposes.

• Submit fraudulent or unauthorized orders.

• Attempt to interfere with website security or functionality.

• Copy or misuse our website content.

• Resell Naptails Pet Co. branded products without authorization.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Naptails Pet Co. is not responsible for:

• Carrier delays or transportation issues.

• Packages marked as delivered by the shipping carrier.

• Damage caused by misuse, improper handling, or normal pet use.

• Pet allergies, sensitivities, or reactions.

• Indirect, incidental, consequential, or other damages related to the use of our products or website.

Our maximum liability is limited to the purchase price of the applicable order.

10. Dispute Resolution

If you have a concern regarding your order or experience with Naptails Pet Co., please contact us first so we can attempt to resolve the issue.

Email: care@naptails.com

We aim to respond to customer inquiries within 24–48 business hours.

Any unresolved disputes shall be governed by the laws of the State of Florida, United States.

11. Governing Law

These Terms of Service are governed by and interpreted according to the laws of the State of Florida, without regard to conflict of law principles.

12. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Naptails Pet Co.
Email: care@naptails.com
Website: https://naptails.com

Business Address:
14260 Murcott Blossom Blvd
Winter Garden, FL 34787
United States

We typically respond within 24–48 business hours.