CONTACT INFORMATION

Last updated: July 14, 2026

At Naptails Pet Co., we are here to help. Whether you have a question about your order, need assistance with a product, or simply want more information, our customer care team is happy to assist you.

How to Contact Us

Email: care@naptails.com

Website: https://naptails.com

Business Address:
14260 Murcott Blossom Blvd
Winter Garden, FL 34787
United States

Customer Support Hours

Monday–Friday
9:00 AM – 5:00 PM EST

Messages received on weekends or holidays will be answered on the next business day.

We respond to all customer inquiries within 24–48 business hours.

What We Can Help With

Our customer care team can assist with:

• Order status and tracking

• Product questions and recommendations

• Shipping and delivery questions

• Missing, damaged, or incorrect items

• Returns and refunds

• General customer support

Thank you for choosing Naptails Pet Co.

We are committed to helping you create cozy, comfortable spaces where cats and small dogs can relax, feel safe, and feel loved in the place they call home.