Privacy policy

PRIVACY POLICY

Last updated: July 14, 2026

At Naptails Pet Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our store, create an account, place an order, or contact us, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

Order Information

  • Products purchased

  • Order history

  • Order preferences

  • Shipping information

Payment Information

Payments are processed securely through trusted third-party payment providers.

Naptails Pet Co. does not store your complete credit or debit card information.

Technical Information

We may automatically collect certain information about your device and website activity, including:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referral source

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Send order confirmations and shipping updates

  • Provide customer support

  • Answer questions about products and purchases

  • Improve our website, products, and customer experience

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal and regulatory requirements

  • Send promotional emails and special offers when you choose to subscribe

3. Sharing Your Information

We only share personal information when necessary to operate our business and provide our services.

This may include:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping carriers

  • Fulfillment partners and suppliers

  • Analytics providers

  • Advertising and marketing partners

These third parties only receive information necessary to perform their services.

Naptails Pet Co. does not sell, rent, or trade your personal information to third parties.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your shopping experience, analyze website performance, and support advertising.

We may use services including:

  • Shopify Analytics

  • Google Analytics (if enabled)

  • Meta Pixel (Facebook and Instagram, if enabled)

  • TikTok Pixel

TikTok Pixel

Naptails Pet Co. uses the TikTok Pixel to understand how visitors interact with our website and measure the effectiveness of our advertising campaigns.

The TikTok Pixel may collect information such as:

  • IP address

  • Device information

  • Browser information

  • Website activity and interactions

This information helps us improve advertising performance and provide more relevant marketing.

You can manage cookie preferences through your browser settings or device privacy settings.

5. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

California Residents (CCPA/CPRA)

California residents may have the right to:

  • Request access to personal information collected

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Opt out of certain data sharing for advertising purposes

  • Learn what categories of personal information are collected and how they are used

To exercise these rights, contact us:

Email: care@naptails.com

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These measures include secure hosting, encrypted data transmission, and trusted payment processing.

While no online system can guarantee complete security, we continually work to protect customer information using industry-standard practices.

7. Data Retention

We retain personal information only as long as necessary to:

  • Complete and support customer orders

  • Provide customer service

  • Meet legal and tax obligations

  • Resolve disputes

  • Improve our services

Retention periods may vary depending on legal requirements and business needs.

8. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Updates become effective immediately when posted on this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Naptails Pet Co.
Email: care@naptails.com
Website: https://naptails.com

Business Address:
14260 Murcott Blossom Blvd
Winter Garden, FL 34787
United States

We typically respond within 24–48 business hours.